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Create an accountShipping & returns
Return Policy
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 15 days of pickup or delivery in the original condition and packaging.
A few items can’t be returned, including:
- Clearance items (unless damaged or defective)
- Gift cards
- Personalized items
- Items marked “Non-Returnable” on the sale page
- Items purchased as part of a bundle at a discounted rate, e.g. “5 for $25” (unless the entire bundle is returned)
- Items you have already assembled
Refund Options
You can return an item for a refund to your original payment method or in the form of Store Credit (minus return shipping costs). We also offer pickup services for an additional fee.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Mattress Return Policy
Unopened mattresses and foundations in vendor packaging can be returned within 15 days of the delivery date, with proof of purchase. Mattresses and foundations cannot be returned or exchanged once vendor packaging is removed.
Extended Holiday Return Policy
You have until January 31 to return items purchased between November 1 and December 31.
Cancellations
For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.
Should you decide to cancel a return and keep the item after a refund was issued, we will charge your credit card in the amount of the refund issued.
Pricing & Information Disclaimer
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.